Self-pay collections are a class of medical receivables that should be handled with a firm but sensitive nature. MAS prides ourselves on our ability to maximize patient revenue without jeopardizing a hospital’s public relations.
Highlights of Medical Account Solutions’ Self-Pay Collection Program include:
- Scheduled telephone calls by collectors to establish a line of communication, resolve the issues, and collect the balance
- Permanently assigned accounts to specific collectors within our Self-Pay Division, substantially improving communication between patients and MAS
- MAS uses the best resources and technology in the industry for locating debtors
- Online Credit Card and Check-by-Phone payment services
- MAS is respectful of maintaining compassion to the community by following all FDCPA, HIPAA and Charity Care policies, as well as respecting each patient’s privacy
- Deliver strong results while maintaining positive patient and community relations
Being in the trenches of healthcare as a practicing Chiropractor, I understand the challenges facing healthcare providers when it comes to collections. I also understand the importance of personal service when it comes to managing this portion of the business. Organization and structure are paramount when it comes to collections. The system you choose can be the difference between surviving and thriving in your business. Unfortunately, most companies attempting to address these concerns lack a thorough understanding of the needs of the small business. No company understands this better than Medical Account Solutions and no individual will take the time to understand and address your individual needs better than Bill Baylis. It's nice to finally have a face behind the name of an account solutions company. Thanks to Bill, the days of the "Red Tape" impersonal approach to managing collections are over. If you are looking for a solution to your collection challenges, please speak to Bill immediately...you'll be glad you did!