Our recent blog Outsourcing – the Art of Delegation kicked up some debate.
For most of its 24 years in the healthcare field, MAS has focused most of our talents working with hospital and clinics. When MAS decided it was time to lend our talent and expand our client base toward doctor groups and individual practitioners, we knew that there we some misconceptions about outsourcing. We knew we would have to help to change the culture of what outsourcing really does.
At MAS we consider ourselves a “medical billing company”. Medical billing companies do much more then offer the choice of keeping your billing staff in-house or sending your accounts receivable out. Hospitals have been using medical billing agencies since the 1970’s. They have learned to use each agency to complement their own expertise and weaknesses.
For instance, hospitals have reversed the trend of outsourcing all of their in-patient billing so they can put a concentrated effort on receivables by putting their best and brightest to streamline and maximize that part of the A/R.
It’s a good policy because it puts them in control of their own destiny. They can directly manage the bread and butter of how a hospital will pay their payroll and important bills. However, most hospitals are smart enough to know they can’t do it all. For some hospitals, it’s best to send their no-fault billing to a qualified billing company because of the legal knowledge neededd to get these claims paid.
Companies like MAS are looking to change the face of outsourcing to let doctors and doctor groups know that its not all or nothing! We are here to help grow your business.
When you learn to properly delegate the areas that you aren’t strong in, you can focus on your strengths and leverage your team where they can produce the best results for you!
I've had the pleasure of working with Bill and his company for several years and can attest to the fact that client service and satisfaction is Priority One at Medical Account Solutions. Bill ensures that his entire staff demonstrates that same dedication to all clients of MAS
Bill:
Great observations. I would argue that your philosophy can help all business owners. Outsourcing is simply the best way to delegate aspects of your business that can increase your productivity. For example, as a small law firm, I was used to wearing all sorts of hats. Administrative work, billing and marketing were all necessary duties that I had to perform on a daily basis. We did all right and were able to get by performing all those duties, but it wasn’t until I hired help that I could free myself of tasks that did not directly help my clients or build my business. After retaining help, our business took a nice leap in productivity and continued client satisfaction. Something to think about if your business is stagnant.
Great article Bill. That is a different outlook at the A/R and billing for outsourcing. It is always good to work together with the hospitals to make sure that all aspects of the financials are operating smoothly.
Alicia
Thanks for commenting on my post. As a fellow medical billing company owner… What new and exciting solutions are you offering hospitals, doctors and doctor groups to meet their growing challenges to collect.