Over 90% of MAS Staff are CPAT’s (Certified Patient Account Technicians)
In addition, ongoing training for our staff is provided through various organizations (AAHAM, HFMA, Ingenix) and online training sites such as MedLearn.com.
Each staff member is required to attend, either online or in person, three (3) seminars a year covering all new HIPAA and billing regulations for all payors.
Training is fully paid for by Medical Account Solutions and each new employee is paid a bonus for becoming CPATs. All of the training provided to our employees includes training on The Fair Debt Collection Practices Act.
In order to become a CPAT, all collectors and billers are tested on the Fair Debt Collection Practices Act.
Being in the trenches of healthcare as a practicing Chiropractor, I understand the challenges facing healthcare providers when it comes to collections. I also understand the importance of personal service when it comes to managing this portion of the business. Organization and structure are paramount when it comes to collections. The system you choose can be the difference between surviving and thriving in your business. Unfortunately, most companies attempting to address these concerns lack a thorough understanding of the needs of the small business. No company understands this better than Medical Account Solutions and no individual will take the time to understand and address your individual needs better than Bill Baylis. It's nice to finally have a face behind the name of an account solutions company. Thanks to Bill, the days of the "Red Tape" impersonal approach to managing collections are over. If you are looking for a solution to your collection challenges, please speak to Bill immediately...you'll be glad you did!